You should be able to adjust the spam settings in your email account. Log in to your email account and navigate to your spam folder. Once you are there, mark the selected emails as "Not Spam." At the top of the email, mark "Report not spam." All future emails sent from that same email address will no longer be placed in Spam. If the problem persists, either add support@embershot.com to your contacts list or create a filter preventing the messages from being sent directly to Spam.