FAQ

Can I create Groups in my personal account?
No, unfortunately, Groups can only be created in Projects.
Tue, 24 Sep, 2024 at 5:20 PM
Can I share a link with someone without sending them an email?
Yes, you can create a link, copy and share it without sending an email. This feature is available to Pro and Enterprise accounts, as well as Project Admins ...
Wed, 9 Feb, 2022 at 6:49 PM
Can I upload a password protected PDF?
Yes! You can upload a password-protected PDF. After a file is uploaded, you will need to enter the password into the system.  Step 1: Upload the password-p...
Sat, 9 Jul, 2022 at 2:27 PM
Can I upload files and hide them from other project admins?
Yes! Project admins each have a "Private Files" folder where they can upload private files that other project admins cannot see. Also, project adm...
Mon, 7 Oct, 2024 at 2:55 PM
Does a user have to log in to Embershot to see a file?
No, the sender can set the recipients' login requirements to allow viewing without a password and/or include a PDF to the email notification.  When ...
Mon, 6 Mar, 2023 at 6:19 PM
How do I copy a group to another project?
Step 1:  Select the Groups/Users section in the main console. Step 2:  Click the 'More' menu next to the Group that you wish to copy. ...
Tue, 24 Sep, 2024 at 6:32 PM
How do I reset a user's MFA secret as a Project Admin?
Note: Only file, project, and site admins can reset MFA secrets. If you are not a project or site admin, you will need to reach out to the project or site a...
Tue, 31 May, 2022 at 9:32 AM
How do I reset a user's MFA secret as a Site Admin?
Note: Only file, project, and site admins can reset MFA secrets. If you are not a project or site admin, you will need to reach out to the project or site a...
Thu, 7 Nov, 2024 at 12:33 PM
How do I reset a user's MFA secret?
Note: Only file, project and site admins can reset MFA secrets. If you are not a project or site admin, you will need to reach out to the project or site ad...
Mon, 20 Feb, 2023 at 11:57 AM
How do I update my credit card?
Step 1: Click the account icon in top right corner Step 2: Click on ‘Account Settings’ Step 3: Click on 'Billing & Subscriptions&...
Tue, 14 Feb, 2023 at 6:46 PM