FAQ
There are two ways to view a file's history. Option 1 Step 1: Click on the 'Views' icon next to the file history you wish to observe Step 2: ...
Wed, 9 Feb, 2022 at 2:31 AM
Step 1: Click on the 'Groups' icon. Step 2: Hover your cursor to the right of the desired user and click on the three dots. Step 3: F...
Wed, 9 Feb, 2022 at 2:20 AM
Click on the magnifying tool to zoom in on the file. IF ON CHROME BROWSER: Access the Chrome toolbar by clicking on the three dots in the top right...
Tue, 18 Jan, 2022 at 1:09 AM
If you have received an email with a link and the sent file is not appearing in your Embershot account, this is most likely a technical issue with your acco...
Mon, 31 Jan, 2022 at 2:59 AM
If you need a new QR code and/or need to reset the MFA secret for any reason, you will need to ask the person who sent you the file or one of your file/proj...
Mon, 20 Feb, 2023 at 11:54 AM
If you are getting this error message, the person who sent you the file intentionally made it so you can only open the file on one device. If you need to op...
Wed, 9 Feb, 2022 at 4:24 PM
If you are getting an error message that says your MFA code is incorrect like the one above, you will need to troubleshoot the Authentication ...
Mon, 20 Feb, 2023 at 11:53 AM
Embershot detects the timezone on your computer or mobile device. For example, if you set the file to expire at 11:00 AM and your computer or mobile i s dis...
Fri, 14 Jan, 2022 at 12:53 AM
Embershot detects the time zone on your computer or mobile device. If a file is set to expire at 11:00AM and your device is displaying EST, the file will ex...
Wed, 9 Feb, 2022 at 2:34 AM
You should be able to adjust the spam settings in your email account. Log in to your email account and navigate to your spam folder. Once you are there, mar...
Wed, 9 Feb, 2022 at 2:36 AM