Embershot Support

Step 1:  Click on the 'Settings' icon for the desired file.  Step 2:  Rename the file's title and click 'Update.' Click 'Cl...

Step 1: Select the 'Files' icon Step 2: Select the folder icon  Step 3: Hover over desired folder and select the more options icon Step ...

Step 1:  Click on the three dot 'More' menu for the desired file. From the dropdown, select 'Replace Media.' Step 2:  Select your n...

Step 1:  When viewing a file, click the menu in the top left corner. Step 2:  From the dropdown, click 'Contact Us.' Step 3:  F...

Step 1: On the login screen or in the file view, click the Menu icon.  Step 2: In the drop-down menu, click “Contact Us.”  Step 3: Type in your conta...

You can require an additional security code to further protect your files. When this permission is set, recipients will need to enter the custom code before...

Step 1:  Click on 'Viewers' for the desired file.  Step 2:  Click the three dot 'More' menu next to the desired viewer. From the dropd...

Step 1:  Click on the 'Viewers' icon for the desired file. Step 2:  Locate the desired user and click the teal 'Lock' icon listed unde...

Step 1: On Login Screen, click the menu.  Step 2: On the drop-down menu, click the button in the upper left corner. “Reset Data.”  Step 3: Click “Rese...

Note: Only file, project, and site admins can reset MFA secrets. If you are not a project or site admin, you will need to reach out to an admin associated w...