FAQ

How to print a file with your annotations
Step 1:  Click on the menu in the top left corner.  Step 2:  From the dropdown, select 'Print.' Step 3:  Specify 'Print with anno...
Wed, 9 Feb, 2022 at 7:17 AM
How to register an existing account with Google Authenticator
Some users enable two-factor authentication for Embershot in an effort to protect data and secure personal information. These users will be required to ente...
Mon, 3 Oct, 2022 at 12:28 PM
How to remove a Project Admin from your project
Step 1: Go to the Groups and User section of your project Step 2: Click on the menu icon next to the user's name  Step 3: Select ...
Tue, 19 Apr, 2022 at 5:54 PM
How to remove a Viewer's Share Permission after a file has been sent
1. Click on "Viewers". 2. Click on the permissions and settings dropdown for the desired user. 3. Select "Remove Share Permission...
Sun, 16 Jan, 2022 at 3:12 PM
How to remove an Admin from your Project
There are 2 options available:  Option 1:  Revoke Admin Access Step 1:  Click on the 'Groups' icon. Step 2: Hover your cursor to th...
Tue, 31 May, 2022 at 2:57 PM
How to rename a file
Step 1:  Click on the 'Settings' icon for the desired file.  Step 2:  Rename the file's title and click 'Update.' Click 'Cl...
Wed, 6 Apr, 2022 at 12:58 PM
How to rename a folder
Step 1: Select the 'Files' icon Step 2: Select the folder icon  Step 3: Hover over desired folder and select the more options icon Step ...
Tue, 8 Feb, 2022 at 3:59 AM
How to replace a file
Step 1:  Click on the three dot 'More' menu for the desired file. From the dropdown, select 'Replace Media.' Step 2:  Select your n...
Tue, 8 Feb, 2022 at 4:06 AM
How to report a bug on a browser
Step 1:  When viewing a file, click the menu in the top left corner. Step 2:  From the dropdown, click 'Contact Us.' Step 3:  F...
Wed, 9 Feb, 2022 at 8:29 PM
How to report a bug on a mobile device
Step 1: On the login screen or in the file view, click the Menu icon.  Step 2: In the drop-down menu, click “Contact Us.”  Step 3: Type in your conta...
Wed, 2 Mar, 2022 at 5:49 PM