FAQ

How to toggle back to the old Embershot console
If you are running into an error in the new Embershot Console, please try toggling back to the old Embershot Console to see if the issue you are experiencin...
Mon, 31 Jan, 2022 at 1:47 AM
How to turn off the Daily Digest feature
Step 1:  Click on the Account icon in the top right.  Step 2:  From the dropdown, select 'Account Settings.' Step 3:  Select '...
Wed, 9 Feb, 2022 at 2:13 AM
How to upgrade to a Pro Account with a project
Step 1: Click the account icon in top right corner Step 2: Click on ‘Account Settings’ Step 3: Click on 'Billing & Subscriptions&#...
Mon, 31 Jan, 2022 at 2:13 AM
How to upgrade to a Pro or Enterprise Account
Step 1: Log in to embershot.com on your browser (Safari, Chrome, Firefox, etc). Step 2: Click on the Account icon in the top right. Step 3: Sel...
Mon, 31 Jan, 2022 at 2:00 AM
How to upload a file
There are 4 ways to upload a file to an Embershot account. Option 1: Click on the upload button in the bottom right corner and select file to upload. ...
Mon, 31 Jan, 2022 at 2:17 AM
How to view a receipt
Step 1:  Click on the Account icon in the top right.  Step 2:  From the dropdown, select 'Account Settings.' Step 3:  Select '...
Wed, 9 Feb, 2022 at 11:12 PM
How to view or hide Annotations on a file
Step 1:  Click on the menu in the top left corner. Step 2:  From the 'Options' dropdown, switch the 'Show Annotations' toggle to eithe...
Wed, 9 Feb, 2022 at 3:02 AM
How to view other users' annotations
Step 1:  Click on the 'Menu' icon in the top left corner. ' Step 2: Click on the 'Other Annotations' section. Step 3: Check t...
Wed, 9 Feb, 2022 at 3:15 AM
How to view Project Analytics
Step 1:  On the Home screen, click the three dots next to the project dropdown. Step 2:  Select 'Project Analytics' from the menu. St...
Wed, 6 Apr, 2022 at 5:11 PM
How to view recipients' locations
Users with an Enterprise account have access to recipient locations.  Recipient locations can be viewed in 4 ways. Option 1:  VIEW LOCATIONS IN PROJE...
Tue, 8 Feb, 2022 at 7:01 PM