Embershot Support

Step 1:  Click on the menu in the top left corner. Step 2:  From the 'Options' dropdown, switch the 'Show Annotations' toggle to eithe...

Step 1:  Click on the 'Menu' icon in the top left corner. ' Step 2: Click on the 'Other Annotations' section. Step 3: Check t...

Step 1:  On the Home screen, click the three dots next to the project dropdown. Step 2:  Select 'Project Analytics' from the menu. St...

Users with an Enterprise account have access to recipient locations.  Recipient locations can be viewed in 4 ways. Option 1:  VIEW LOCATIONS IN PROJE...

There are two ways to view a file's history. Option 1 Step 1: Click on the 'Views' icon next to the file history you wish to observe Step 2: ...

Step 1:  Click on the 'Groups' icon. Step 2:  Hover your cursor to the right of the desired user and click on the three dots. Step 3:  F...

Click on the magnifying tool to zoom in on the file.  IF ON CHROME BROWSER: Access the Chrome toolbar by clicking on the three dots in the top right...

If you have received an email with a link and the sent file is not appearing in your Embershot account, this is most likely a technical issue with your acco...

If you need a new QR code and/or need to reset the MFA secret for any reason, you will need to ask the person who sent you the file or one of your file/proj...

If you are getting this error message, the person who sent you the file intentionally made it so you can only open the file on one device. If you need to op...