FAQ

What are the differences between Embershot Account types?
Embershot Account Types: Lite - This is our free account type. Users can upload and share files with limited security permissions to their personal accoun...
Tue, 31 May, 2022 at 11:43 PM
What does a recipient see when I send them a file?
The receiver will be sent an email notifying them that they have received a new file in Embershot, with a link to view the file and details regarding when t...
Wed, 9 Feb, 2022 at 6:24 PM
What if I don't know my password?
If you have forgotten your password, or were never prompted to create one during your first time using Embershot, there is an option to recover/create one u...
Tue, 10 Sep, 2024 at 3:51 PM
What is Advanced File Tracking?
Advanced File Tracking is a feature that Enterprise users can use to gain more insight into how their users are engaging with their content.  Pro users ...
Wed, 14 Feb, 2024 at 2:49 AM
What is the Average Progress?
The Average Progress indicates the average percentage of how far your viewers got when viewing your file.  For video and audio files it is a simple average ...
Thu, 9 Jun, 2022 at 7:22 PM
Why do we need your email or mobile number?
To provide viewers with exclusive content To ensure content providers can contact their fans directly To keep viewers informed of the latest material fro...
Sun, 23 Jan, 2022 at 11:21 PM
Why shouldn't I just send my file as an email attachment?
In today's digital landscape, email has become an integral part of our daily communication. We rely on it to exchange information, collaborate, and shar...
Fri, 12 May, 2023 at 12:18 PM