Embershot Support

If your file has expired and you no longer have access, you can open your Expired folder and send a file extension request to the sender.  Step 1:  O...

You can require an additional security code to further protect your files. When this permission is set, recipients will need to enter the custom code before...

Step 1:  Click on 'Viewers' for the desired file.  Step 2:  Click the three dot 'More' menu next to the desired viewer. From the dropd...

Step 1:  Click on the 'Viewers' icon for the desired file. Step 2:  Locate the desired user and click the teal 'Lock' icon listed unde...

Step 1: On Login Screen, click the menu.  Step 2: On the drop-down menu, click the button in the upper left corner. “Reset Data.”  Step 3: Click “Rese...

Note: Only file, project, and site admins can reset MFA secrets. If you are not a project or site admin, you will need to reach out to an admin associated w...

When you unsubscribe from a user, you will not be able to receive any content from this sender. If you need to receive content from this user, you will need...

Step 1:  Click on "Groups" icon. Step 2:  For the desired user, click on the three dots when hovering on their icon. From the dropdown, clic...

Step 1:  Click on the 'Groups' icon. Step 2:  From the dropdown of the desired user, select 'View Files.'  Step 3:  This will take ...

Step 1:  Click on the Account icon in the top right.  Step 2:  From the dropdown, select 'Account Settings.' Step 3:  Select '...