FAQ

How to resubscribe to a blocked User
When you unsubscribe from a user, you will not be able to receive any content from this sender. If you need to receive content from this user, you will need...
Wed, 2 Nov, 2022 at 10:32 PM
How to revoke all files
Step 1:  Click on "Groups" icon. Step 2:  For the desired user, click on the three dots when hovering on their icon. From the dropdown, clic...
Wed, 9 Feb, 2022 at 3:51 AM
How to see a list of all of the files a User has access to on a Project
Step 1:  Click on the 'Groups' icon. Step 2:  From the dropdown of the desired user, select 'View Files.'  Step 3:  This will take ...
Wed, 9 Feb, 2022 at 3:40 AM
How to see Billing History
Step 1:  Click on the Account icon in the top right.  Step 2:  From the dropdown, select 'Account Settings.' Step 3:  Select '...
Thu, 10 Feb, 2022 at 1:42 PM
How to see the number of shares on a project
Step 1:  Click on the 'More' menu next to the Projects dropdown. Step 2:  From the 'More' dropdown menu, select 'Project ...
Mon, 7 Feb, 2022 at 3:43 PM
How to see what page number a recipient stopped reading on
Note: This feature is only available to Enterprise accounts. Upgrade to access this feature. Step 1:  Click 'Viewers' icon for the desired fi...
Mon, 31 Jan, 2022 at 1:33 AM
How to send a file without a watermark
Step 1:  Click 'Share' on the desired file. Step 2:  Make sure the 'Watermark File' is unchecked.  Note: The 'Watermark File&#...
Wed, 9 Feb, 2022 at 3:21 AM
How to set and open a file that requires SMS authentication
You can add additional security to your files by requiring SMS authentication. When this permission is set recipients must login and then complete a text me...
Tue, 8 Feb, 2022 at 4:46 AM
How to set your annotations to default to Public, Private or Permanent
Step 1:  When viewing a document, click on the menu in the top left corner. Step 2:  From the dropdown, select 'Annotating Options' and change...
Fri, 31 Mar, 2023 at 1:45 PM
How to share a file
Step 1:  Click 'Share' Step 2:  Enter the user you wish to send the desired file.  Note:  Be sure to press 'Return/Enter' key on y...
Mon, 7 Feb, 2022 at 5:30 PM