FAQ

How to adjust the watermark on a file
Step 1:  Click on the 'Settings' icon for the desired file.  Step 2:   Open the  ‘Watermark’ dropdown.  Step 3: Make the desired cha...
Tue, 5 Apr, 2022 at 7:26 PM
How to cancel your Embershot subscription
Pro, Project, and Enterprise Account holders can cancel their subscriptions by following the steps below.  Free Lite Account holders can contact support...
Wed, 9 Feb, 2022 at 11:02 PM
How to change a file's annotations settings from Private to Shared or Not Allowed
Step 1: Scroll to the file you wish to change individual annotations for and hover over it Step 2: Select 'Settings' Step 3: Click on the drop dow...
Mon, 7 Feb, 2022 at 2:29 PM
How to change a Viewer's Share Limit after a file has been sent
Step 1: Click on 'Viewers' icon. Step 2: Click on the Share icon under Permissions column for the desired user. You can also acces...
Sun, 30 Jan, 2022 at 8:53 PM
How to clear your Embershot cache in any browser
You can clear your Embershot cache by clicking on this link: Clear Cache After clicking on the link, you will get a blank screen that says "Your brows...
Sat, 29 Jun, 2024 at 12:55 AM
How to close the Annotation Toolbar
Click on the orange "X" to close the toolbar. 
Mon, 7 Feb, 2022 at 11:55 PM
How to create a default file message template
OPTION 1 Step 1:  Click on the 'Settings' icon for the desired file. Step 2:  Scroll down to the 'Default File Message' section...
Wed, 6 Apr, 2022 at 1:58 PM
How to create a file link
Step 1:  Click 'Share' on the desired file   Step 2:  Enter the users whom you would like to allow access and select the appropriate secur...
Mon, 7 Feb, 2022 at 11:04 PM
How to create a project as a Site Admin
Step 1: Click "Create Project" Step 2: Type in the name of your project and click "Create" After you create the project...
Thu, 2 Mar, 2023 at 3:49 PM
How to create and lock default watermark settings for Enterprise users
Only Enterprise Site Admins have the ability to create and lock default watermark settings for all users on an Enterprise site.  Step 1:  Log into your ...
Thu, 31 Oct, 2024 at 7:00 PM